Privacy Policy - Cleaners Battersea

This Privacy Policy explains how Cleaners Battersea collects, uses, stores, shares, and protects personal data in connection with its services. It applies to all Cleaners Battersea customers in the Battersea area, including anyone who requests a quote, makes a booking, receives cleaning services, or otherwise interacts with our business. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We respect your privacy and aim to collect only the information we need to provide services safely, efficiently, and professionally. This policy also explains your rights and the choices available to you regarding your data.

1. Information We Collect

We may collect and process different types of personal data depending on how you interact with Cleaners Battersea. This may include:

Identity details such as your name and title.
Contact details such as your address, email address, and telephone number.
Service details such as cleaning preferences, instructions, appointment times, access notes, and property information relevant to the service.
Payment information such as billing details and payment status. Where payments are processed through third-party providers, we may receive limited transaction confirmation rather than full card data.
Communication records such as enquiries, complaints, feedback, and correspondence.
Operational data such as service history, scheduling information, and internal notes related to service delivery.
Technical data where relevant, such as basic website or device information if you interact with digital systems used by us.

We do not intentionally collect special category data unless it is strictly necessary and you provide it voluntarily or it is required to meet legal obligations or service requirements. If such data is ever processed, it will be handled with additional safeguards.

2. How We Use Your Data

Cleaners Battersea uses personal data for the following purposes:

To respond to enquiries and provide quotes.
To arrange and deliver cleaning services.
To manage appointments, scheduling, and service changes.
To process payments and maintain financial records.
To communicate with you about your booking, service instructions, or account matters.
To handle complaints, disputes, or service issues.
To improve our services, internal processes, and customer experience.
To comply with legal, accounting, tax, and regulatory obligations.
To maintain the security and integrity of our business operations.

We will only use your personal data for the purposes described in this Privacy Policy or for compatible purposes that are reasonably expected.

3. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process your personal data. Cleaners Battersea relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, delivering cleaning services, arranging access, and managing payments.

Legitimate Interests

We may process data where it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests. This may include managing customer relationships, improving our services, preventing fraud, maintaining records, and ensuring business security.

Legal Obligation

We may process data where needed to comply with legal obligations, such as accounting, tax, insurance, health and safety, or other regulatory requirements.

Consent

In limited situations, we may rely on your consent, for example where consent is required for certain optional communications or processing activities. Where consent is used, you may withdraw it at any time.

4. Sharing Your Data and Processors

We may share personal data with trusted third parties when necessary for the operation of our services. These parties act either as processors or independent controllers depending on the context.

Processors are service providers that process data on our instructions and under appropriate contractual safeguards. Examples may include:

Booking and scheduling software providers.
Payment processing providers.
IT and cloud storage providers.
Communication and email service providers.
Accountancy, invoicing, or payroll service providers.
Professional advisers, such as legal or insurance advisers, where necessary.

We require our processors to protect personal data, use it only for agreed purposes, and implement suitable security measures. We do not sell personal data.

We may also share data where required by law, to protect our rights, to prevent unlawful activity, or in connection with a business reorganisation, provided appropriate safeguards are in place.

5. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including service delivery, legal compliance, and business record-keeping. Retention periods may vary depending on the type of data and the reason for processing.

Customer and booking records are generally retained for the period required to manage the service relationship and resolve any issues.
Financial and tax records are retained for the period required by law and accounting standards.
Communication records may be retained for a reasonable period to support service history and dispute resolution.
Consent-based data is retained until you withdraw consent or it is no longer needed.

When data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

6. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures may include access controls, secure systems, staff confidentiality obligations, and data minimisation practices.

Although we work hard to protect your data, no system can be guaranteed to be completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will respond in accordance with applicable legal requirements.

7. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions.

Right of access – you may request confirmation of whether we process your data and obtain a copy of it.
Right to rectification – you may ask us to correct inaccurate or incomplete data.
Right to erasure – you may request deletion of your data in certain circumstances.
Right to restriction – you may ask us to limit how we use your data in certain situations.
Right to object – you may object to processing based on legitimate interests or direct marketing.
Right to data portability – you may request transfer of data you provided to us in a structured, commonly used format, where applicable.
Right to withdraw consent – where we rely on consent, you can withdraw it at any time.

Please note that some rights may not apply where we need to retain or process data to comply with legal obligations or defend legal claims. We will assess each request carefully and respond within the legal timeframe.

8. International Transfers

Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place to protect the data and maintain a standard of protection consistent with UK GDPR requirements. This may include approved contractual mechanisms and additional technical or organisational protections.

9. Children’s Data

Our services are intended for adult customers and property occupants where relevant. We do not knowingly collect personal data from children except where it is incidental to service delivery and only to the extent reasonably necessary. If we become aware that we have collected data inappropriately, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our internal practices. Any updated version will apply from the time it is made available. We encourage customers to review this policy periodically to stay informed about how we protect personal data.

11. Summary of Our Commitment

Cleaners Battersea is committed to handling personal data responsibly and transparently. We collect only what is necessary, use it for clear and lawful purposes, share it only with trusted processors when needed, and retain it for no longer than required. We also respect your rights and aim to make it easy for you to understand how your data is used.

This Privacy Policy applies to all Cleaners Battersea customers in the Battersea area. By using our services, you acknowledge that your personal data may be processed as described in this policy and in accordance with applicable data protection law.