This Privacy Policy explains how Cleaners Battersea collects, uses, stores and protects personal data relating to customers in the Battersea area. It also describes your rights under applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all customers and prospective customers of Cleaners Battersea in the Battersea area, as well as visitors who make enquiries about our cleaning services.
Cleaners Battersea is a cleaning services provider operating in the Battersea area. In relation to the personal data described in this Privacy Policy, Cleaners Battersea acts as the data controller. This means we determine the purposes and means of processing your personal data.
If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or other service communications.
We may collect and process the following categories of personal data about you when you request or use our services, or when you otherwise interact with us:
Identification and contact details, such as your name, title, residential address, service address, and any other contact address you choose to provide.
Communication details, such as your preferred contact method and the content of communications you send to us, including enquiries, feedback, and complaints.
Service details, such as information about the type of cleaning services you request, the size and layout of the premises to be cleaned, special instructions or access arrangements, and records of the services we provide to you.
Billing and payment details, such as invoices issued to you, payment status, and information necessary to process payments and manage accounts. We do not store full payment card details when you pay using a third party payment provider.
Usage and technical data, such as details about how you browse and use our website or online booking system, including log data, device information, and approximate location data where this is provided by your device or browser.
Marketing and preferences data, such as your consent to receive marketing communications, your service interests, and your communication preferences.
We collect personal data directly from you when you contact us to request a quote, make a booking, communicate with us by phone, online form or other channels, or give us feedback or reviews.
We may also collect data automatically when you visit our website or use our online booking system, for example through the use of cookies or similar technologies that provide technical and usage information.
In some cases we may receive limited personal data from third parties, such as payment processors, review platforms, or service partners, but only where this is necessary for us to provide our services or manage our relationship with you.
We process your personal data only where we have a lawful basis under the UK GDPR and other applicable data protection laws. Depending on the context, we rely on one or more of the following lawful bases:
Performance of a contract. We use your personal data to provide you with cleaning services, manage bookings, process payments, handle cancellations, and respond to your service-related queries.
Legitimate interests. We may process your data for our legitimate business interests, such as improving our services, managing our relationship with you, preventing fraud or misuse of our services, ensuring the security of our systems and staff, and defending our legal rights. We balance our legitimate interests against your rights and freedoms and only rely on this basis where they are not overridden.
Legal obligations. We process some data to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations, and to respond to lawful requests from public authorities.
Consent. Where we rely on your consent, for example for certain types of marketing communications or the use of certain optional cookies, we will obtain your clear and explicit agreement. You can withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
We use your personal data for the following purposes:
To provide and manage cleaning services, including handling enquiries, preparing quotes, arranging appointments, allocating staff, delivering the service, and managing aftercare.
To manage our relationship with you, including customer service, responding to messages, sending service confirmations and reminders, and dealing with complaints or disputes.
To process payments and manage billing, including issuing invoices, processing payments through third party payment providers, handling refunds, and maintaining financial records.
To improve our services and operations, including analysing service usage, gathering feedback, and developing new or improved offerings.
To send you information about our services that may be of interest to you, including promotions or updates, where permitted by law or where you have given consent.
To protect our business, staff, and customers, including detecting and preventing fraud, misuse, or security incidents, and enforcing our terms and conditions.
To comply with our legal and regulatory obligations and to cooperate with competent authorities where required.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy:
Service providers and data processors who assist us with functions such as payment processing, customer relationship management, email and messaging services, website hosting, cloud storage, and IT support. These providers act on our instructions, are bound by data protection obligations, and are not permitted to use your data for their own purposes.
Professional advisers, such as accountants, auditors, or legal advisers, where this is necessary for the operation of our business and the protection of our legal interests.
Public authorities and regulators, law enforcement agencies, or courts, where we are legally required to share your data, or where such disclosure is necessary to protect our rights or the rights of others.
In the event of a business reorganisation, merger, or transfer, we may share personal data with relevant third parties, subject to appropriate confidentiality and data protection safeguards.
Where any of these third parties act as processors, we ensure they provide sufficient guarantees to implement appropriate technical and organisational measures to meet the requirements of data protection law and protect your rights.
Where we use service providers or technology platforms that may process data outside the United Kingdom, we take steps to ensure that your personal data receives an equivalent level of protection. This may include relying on adequacy regulations, using standard contractual clauses approved by relevant authorities, or implementing other appropriate safeguards.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In determining appropriate retention periods, we consider the type of data, the amount, its sensitivity, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Generally, we retain core customer and service information for as long as you remain a customer and for a reasonable period afterwards to deal with any queries, complaints, or legal claims. Financial and transaction records are typically kept for a period required by tax and accounting laws. When personal data is no longer required, we will securely delete or anonymise it.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures may include access controls, secure storage, encryption or pseudonymisation where appropriate, regular security assessments, and staff training on data protection responsibilities. While we strive to protect your data, no system can be completely secure, and you should take care when sharing information with us using online or electronic channels.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Battersea customers in the Battersea area, subject to certain conditions and legal limitations.
Right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, along with information about how it is used.
Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent.
Right to restriction of processing. You may have the right to request that we limit the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection.
Right to object. You have the right to object to certain types of processing, including processing carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will stop processing your personal data for that purpose.
Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn, but may affect our ability to provide certain services.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner s Office.
Our services are not directed at children, and we do not knowingly collect personal data relating to children. If we become aware that we have collected personal data about a child without appropriate consent, we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will take reasonable steps to inform you, such as by updating the date of the policy and, where appropriate, providing a clear notice. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Give our cleaners Battersea a call today, if you need cheap, reliable and experienced cleaners company to deal with all your cleaning issues.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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