These Terms and Conditions set out the basis on which Cleaners Battersea provides cleaning services to residential and commercial clients. By placing a booking, you agree to be bound by these terms. Please read them carefully before using our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person or organisation requesting and purchasing cleaning services from Cleaners Battersea.
Company means Cleaners Battersea, the provider of the cleaning services.
Services means any cleaning or related services supplied by the Company to the Client, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and other associated tasks agreed in advance.
Cleaner means any individual engaged by the Company to perform the Services.
Premises means the property or properties where the Services are to be carried out.
The Company agrees to provide the Services as described at the time of booking and confirmed in the booking confirmation. The scope of work will be based on the type of service selected, the size and condition of the Premises, and any specific instructions agreed with the Client.
The Company reserves the right to adapt the scope of Services if the actual condition of the Premises significantly differs from the information provided by the Client at the time of booking. Any change that materially affects the duration or cost of the Services will be communicated to the Client as soon as reasonably practicable.
Bookings may be requested through the Companys website or other channels accepted by the Company. A booking is not confirmed until the Client receives explicit confirmation from the Company along with any applicable price and service details.
The Client is responsible for providing accurate and complete information when making a booking, including the full address of the Premises, access instructions, parking availability, type of service required, approximate size of the property, and any special requirements.
The Company may request photographs, inventories, or other information to help estimate the time and resources required to complete the Services. Failure to provide accurate information may result in delays, additional charges, or cancellation of the booking.
The Company reserves the right to decline a booking for any reason, including but not limited to lack of availability, health and safety concerns, or unfeasible service requirements.
The Client must ensure that the Cleaner has safe and uninterrupted access to the Premises at the agreed time. This includes arranging keys, access codes, or the presence of an authorised person to admit the Cleaner.
If the Cleaner cannot gain access to the Premises at the agreed time, or access is delayed by more than 20 minutes due to reasons beyond the Companys control, the Company may treat the visit as a late cancellation and charge a fee in accordance with the cancellation policy set out in these terms.
The Client is responsible for ensuring that electricity, hot water, and basic facilities are available at the Premises during the visit. If these are not available and the Cleaner is unable to carry out the Services, the visit may be charged in full.
The Client agrees to:
Provide accurate and up-to-date information when making a booking.
Ensure safe working conditions at the Premises, including compliance with all relevant health and safety legislation.
Notify the Company in advance of any hazards, fragile items, valuable items, alarms, or restricted areas at the Premises.
Keep pets under control or in a separate area during the cleaning visit, where necessary for the safety and comfort of both the Cleaner and the pets.
Refrain from instructing the Cleaner to carry out any work that is unsafe, illegal, or outside the agreed scope of Services.
All prices for the Services are provided at the time of booking or in the booking confirmation. Prices may be based on hourly rates, fixed fees, or a combination of both, depending on the type of service and the Clients requirements.
The Company reserves the right to revise its pricing at any time. Changes in pricing will not affect confirmed bookings unless the scope of Services has been altered or the information provided by the Client was incomplete or inaccurate.
Unless otherwise agreed, payment is due on completion of the Services or in advance of the scheduled visit. The accepted payment methods will be specified by the Company and may include card payment, bank transfer, or other cashless options.
Where recurring services are provided, the Company may require the Client to set up an automatic or regular payment arrangement. Invoices may be issued on a per visit, weekly, or monthly basis, as agreed with the Client.
If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate, suspend further Services, or cancel future bookings until the account is brought up to date.
The Client may cancel or amend a booking by providing notice to the Company. Unless otherwise agreed in writing, the following rules apply:
If the Client cancels or significantly changes a booking with at least 24 hours notice before the scheduled start time, no cancellation fee will normally be charged.
If the Client cancels less than 24 hours before the scheduled start time, the Company may charge up to 50 percent of the estimated service fee.
If the Client cancels on the day of the appointment with less than 4 hours notice or the Cleaner is unable to gain access to the Premises for reasons beyond the Companys control, the visit may be charged in full.
Recurring services may be paused or rescheduled by agreement. Frequent cancellations or rescheduling may result in a change of rates or termination of the service.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including but not limited to staff illness, severe weather, or operational issues. In such cases, the Company will endeavour to provide as much notice as reasonably possible and to rearrange the visit at a mutually convenient time.
The Company aims to deliver Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible and, in any event, within 24 hours of the service being provided.
Upon receiving a complaint, the Company will investigate the issue and may offer a remedy, which could include a partial refund, a discount on a future visit, or a re-clean of the affected areas where appropriate. The Companys liability will be limited as set out in the liability section of these terms.
The Company will exercise reasonable care and skill in delivering the Services. However, the Companys liability to the Client is subject to the following limitations:
The Company will not be liable for any pre-existing damage or wear and tear at the Premises. The Client is encouraged to draw attention to any areas of concern before the start of the visit.
The Company will not be liable for damage caused by defective materials, equipment, or products supplied by the Client, or by instructions given by the Client that are contrary to the manufacturers guidance.
Any claim for damage or loss must be reported to the Company as soon as reasonably possible and in any event within 48 hours of the relevant visit, providing reasonable evidence, such as photographs or receipts.
Subject to applicable law, the Companys total liability arising out of or in connection with the provision of the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the specific visit during which the event giving rise to the liability occurred.
Nothing in these terms excludes or limits the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
The Company maintains appropriate insurance cover in respect of its operations, including public liability insurance as required by law and in line with industry practice. This insurance is subject to the terms, conditions, and exclusions of the relevant policy.
The Client is responsible for ensuring that their own property and contents insurance is adequate and remains in force while the Services are being carried out.
Unless otherwise agreed, the Company will provide standard cleaning products and equipment necessary to perform the Services. If the Client requests that the Cleaner use specific products or equipment supplied by the Client, this must be agreed in advance.
The Company cannot accept responsibility for damage caused by products or equipment supplied by the Client, or for adverse reactions to cleaning agents requested by the Client that differ from the Companys usual supplies.
The Company will handle household and commercial waste generated in the course of providing the Services in accordance with applicable UK waste and environmental regulations. This includes proper separation, containment, and disposal of waste where this forms part of the agreed scope of work.
The Company does not provide licensed removal of hazardous waste, clinical waste, or large volumes of construction or industrial waste. The Client is responsible for arranging specialist waste removal where required by law or good practice.
The Client must not request the Cleaner to dispose of waste in a manner that contravenes local or national regulations, such as fly-tipping, improper use of domestic bins for commercial waste, or disposal of restricted substances in general waste or drains.
Where recycling facilities are available at the Premises and the Client has requested it, the Cleaner will make reasonable efforts to sort and dispose of waste into the appropriate receptacles, provided these are clearly labelled and accessible.
The Company is committed to maintaining a safe working environment for Cleaners and Clients. Cleaners are instructed to follow health and safety procedures and to refuse any task that they reasonably believe would put them at risk of injury or illness.
The Client agrees not to request or insist that the Cleaner undertakes work at height beyond the safe use of a standard domestic step ladder, moves excessively heavy furniture or appliances alone, or handles substances that are corrosive, toxic, or otherwise hazardous.
The Company expects its Cleaners to conduct themselves in a professional and respectful manner at all times. The Client agrees to treat Cleaners with courtesy and not to subject them to abuse, harassment, or discrimination. The Company may terminate the Services without notice if a Cleaner is subjected to unacceptable behaviour at the Premises.
The Company will use any personal data provided by the Client solely for the purposes of arranging and delivering the Services, administering the relationship, and complying with legal obligations. The Company will take reasonable steps to keep such information secure and confidential, in line with applicable data protection laws.
The Company may use its own employees or carefully selected subcontractors to deliver the Services. In all cases, the Company remains responsible for the performance of the Services under these terms.
The Client agrees not to directly engage or employ any Cleaner introduced by the Company to provide similar services privately, during the period of the agreement and for a period of 12 months after the termination of Services, without the Companys prior written consent. If the Client breaches this obligation, the Company reserves the right to charge a reasonable introduction fee.
Either party may terminate ongoing or recurring Services by giving reasonable notice in writing, typically not less than 7 days, unless otherwise agreed. For one-off or fixed term services, the agreement will automatically terminate upon completion of the Services, subject to any outstanding payments or obligations.
The Company may terminate the agreement with immediate effect if the Client commits a serious breach of these terms, fails to pay any sum due, or engages in conduct that endangers the safety or wellbeing of the Cleaner.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, its business practices, or the nature of the Services it provides. The most current version will apply to new bookings and, where reasonable, to ongoing arrangements after the Client has been notified of the changes.
Continued use of the Services after notification of amended terms will be deemed acceptance of the updated Terms and Conditions.
By placing a booking with Cleaners Battersea, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Give our cleaners Battersea a call today, if you need cheap, reliable and experienced cleaners company to deal with all your cleaning issues.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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